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Webvisions Pte Ltd (GST Registration Number: 199903277Z) is the only Asia-Pacific hosting provider with
multiple Asia-Pacific locations and services. Serving over 20,000 businesses, Webvsions' key advantage is
the ability to offer you single-point management (SLA, NOC, billing) for multiple-location hosting and managed services.
With its corporate
headquarters in Singapore, Webvisions' global network provides its clientele with multiple hosting
presences in India, Malaysia, Thailand, Philippines, Indonesia, Hong Kong, Japan, Australia, New Zealand and China.
Webvisions' corporate client base includes Microsoft (Singapore) Pte Ltd, Asia-Pacific Breweries,
Johnson & Johnson and the DaimlerChrysler Southeast Asia. International clients include Magnequench
Intl, AMD Far East Ltd, Proctor and Gamble, Coca Cola and Nestle. Read more about Webvisions
Customer Ticketing System All Webvisions' customer enquiry and support requests are routed
through the world-class, award-winning customer support system Talisma. Talisma assigns an individual
ticketing number to each enquiry and allows for full redundant, efficient and historical reference
response to the customer. Talisma runs on multiple high-end servers and with fully redundant back up
systems. Because it is not a third-party, web-based application service, Talisma is an independent high-availability solution customised and managed fully by Webvisions.
Backup
As part of its professional managed services programme, Webvisions offers and tailors multiple redundant back-up and disaster recovery system options to suit all customer requirements.
Backup Services for shared hosting plans.
Tape Backup Services
Off-site Tape Storage
Online Back Service - BackupXpress
Network Operations Center
Webvisions' regional Network Operations Center operates live 24 hours by 7 days round the clock to monitor all its data center facilities and network connections, regardless of time zone or location. The Webvisions Network Operations Center monitors and manages server and Network Uptime, sending alerts to customers when their hosted services are not available. In addition, Webvisions provides on-site "warm hands" administration upon request, SMS alerts and a number of additional mission critical technical support services.
Mission Critical Technical Support
Webvisions' engineers are on-site 24 hours by 7 days at all times to provide mission critical support services for all Webvisions hosting customers. An ISO-certified escalation system ensures that incidents are escalated to higher management. Customers requiring additional advanced system administration for troubleshooting services are also able to immediately purchase Site Administration (siteAdmin) services.
Network
Webvisions a fully reundant network throughout its Asia-Pacific facilities, with multiple country POP
Please see more about our network diagram, conncectivity and routing protocol.
Dedicated Servers
Webvisions' dedicated servers come with 30 days no-strings attached guarantee, performance guarantee, and, network monitoring, customer alert and warm hands service. Please see ServerXpress for more details.
Data Center
Webvisions owns and operates its own data center facilities in Singapore and manages facilities throughout the Asia-Pacific region. This allows for fast responses in the event of data center issues. Data center facilities are monitored through Webvisions NOC.
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