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7 May 2008, 17:50hrs
One of our Windows virtual servers in Singapore, GALAHAD, is having some technical issues. Currently our engineers are troubleshooting to resolve the problem ASAP. Any further updates will be posted here.
Update on 18:10hrs: Our engineers have replaced the hardware and the server is now back up. Currently our engineers are monitoring it closely.
We apologise for the inconvenience caused.
25 April 2008, 18:00hrs
We detected some network issues within one of our upstream provider's network, Starhub. At the moment, traffic has been re-routed through our other upstream provider, however customers might experience delay when accessing servers from international sites. Local network is not affected.
Currently our network engineers are liaising with Starhub to have the problem resolved ASAP. Any further updates will be posted here.
Update at 23:50hrs: Starhub has resolved the problem and network connectivity has been fully restored.
We apologise for the inconvenience caused.
14 April 2008, 17:00hrs
One of our Unix virtual servers in Singapore, JUNO, was having some issues on the SMTP service. Our engineers have fixed the issue and now the SMTP service is already back up.
We apologise for the inconvenience caused.
11 April 2008, 12:15hrs
One of our Unix virtual servers in Singapore, HELIOS, was having some technical issues. The server was experiencing file system related problem and our engineers have performed file system checks to repair the server. The server is now back up.
Our engineers have found the root cause of the problem and a maintenance has been scheduled tonight to fix it.
We apologise for the inconvenience caused.
2 April 2008, 15:20hrs
We detected some issues on one of our core switches, causing momentarily network connectivity issue to our Singapore data center, before traffic is automatically rerouted through another switch. The problem on the switch itself has been resolved after a hard reboot.
We apologise for the inconvenience caused.
31 March 2008, 08:00hrs
One of our Unix virtual servers in Singapore, PANDORA, is having some technical issues. Currently our engineers are investigating to resolve the problem ASAP. Any further updates will be posted here.
Update at 10:00hrs: The problem is due to a hard disk issue. Currently our engineers are replacing the hard disk and restore the data from our backup. Any further updates will be posted here.
Update at 11:24hrs: The faulty hard disk has been replaced and the data has been restored. The server is now back up.
We apologise for the inconvenience caused.
4 March 2008, 11:45hrs SGT
One of our Windows virtual servers in Singapore, MAGGIE, is having some technical issues. Currently our engineers are investigating to resolve the problem ASAP. Any further updates will be posted here.
Update at 12:35hrs SGT: The problem was due to a RAID issue, which has since been resolved. The server is now back up.
Update on 12 March 2008, 09:10hrs: The server is currently having some technical issues again. Currently our engineers are investigating to resolve the problem ASAP.
Update on 12 March 2008, 09:30hrs: The problem is due to a faulty hard disk. The server is now back up. A maintenance is scheduled to replace the faulty hard drive.
We apologise for the inconvenience caused.
26 February 2008, 01:30hrs SGT
We detected some slowness problem affecting the network connectivity from certain networks to our Singapore data center, due to some network attack to one of our customers' servers. We have blocked the attack and network connectivity is now back to normal.
We apologise for the inconvenience caused.
20 February 2008, 11:40hrs SGT
One of our Unix virtual servers in Singapore, MATIS, is having some technical issues. Currently our engineers are investigating to resolve the problem ASAP. Any further updates will be posted here.
Update at 12:30hrs SGT: We have replaced the hardware of the server and the server is now up. Email services have been restored, however we notice that some websites are not loading up properly. Our engineers are currently investigating on this matter.
Update at 14:50hrs SGT: Our engineers have fixed some website applications affecting a few sites. All services have been fully restored and our engineers are currently monitoring the server closely.
We apologise for the inconvenience caused.
14 February 2008, 10:30hrs SGT
One of our Unix virtual servers in Singapore, HELIOS, is quite unstable in the past couple of days. Currently our engineers are investigating to resolve the problem permanently. Initial investigations show that the problem is due to a hardware issue. Any further updates will be posted here.
Update at 12:15hrs: The server is having problem again. Currently our engineers are performing an urgent maintenance to replace the hardware to isolate possible hardware issues and resolve the problem permanently.
Update at 14:05hrs: The hardware of the server has been replaced and the server is now up. We are currently monitoring the server closely.
We apologise for the inconvenience caused.
6 February 2008, 20:30hrs
One of our Unix virtual servers in Singapore, MATIS, is having some technical issues. Currently our engineers are investigating to resolve the problem ASAP. Any further updates will be posted here.
Update on 23:20hrs: The server is already back up.
Update on 9 February 2008, 14:45hrs: The server is still having intermittent technical issues since earlier this morning. Our engineers are currently investigating to resolve the problem ASAP.
Update on 12 February 2008, 17:40hrs: We have replaced the server with a new set of hardware last Saturday (9 Feburary 2008) and so far the problem does not re-occur since. We are still currently monitoring the server closely.
We apologise for the inconvenience caused.
11 January 2008, 14:15hrs
We detected some network connectivity issues to our US partner's data center facilities, affecting the network connectivity to some of our servers hosted in US. Currently we are liaising with our US partner to have them resolve the problem ASAP. Any further updates will be posted here.
Update on 15:15hrs: The network connectivity has been restored.
We apologise for the inconvenience caused.
11 January 2008, 03:30hrs
We detected some network issues affecting certain subnets within our Singapore data center facilities. Currently our network engineers are working on to resolve the problem ASAP.
Update on 04:15hrs: Network connectivity is now up, but customers might experience higher latency than usual.
Update on 05:00hrs: Network connectivity is now fully restored. Currenty we are still monitoring the network closely.
Currently our network engineers are still investigating the exact cause of the problem. Any findings, if any, will be posted here when it's available.
Update on 15 January 2008, 15:30hrs: The problem is due to a hardware problem on one of our switches. Problem is resolved after the faulty switch is replaced.
We apologise for the inconvenience caused.
26 December 2007, 11:45hrs
We detected some issues on the international link to one of our upstream providers in Singapore.
We have reported this matter to our upstream provider and they are currently investigating to resolve the problem ASAP. Any further updates will be posted here.
Our customers might encounter slowness problem while accessing their servers hosted in our Singapore data center from international/overseas network.
Update at 13:15hrs: Our upstream provider has resolved the problem and the network connectivity has been restored.
We apologise for the inconvenience caused.
24 October 2007, 15:30hrs
One of our Windows virtual servers in Singapore, ALEXANDER, is having some technical issues. Currently our engineers are troubleshooting to resolve the problem ASAP. Any further updates will be posted here.
Update at 16:00hrs: Our engineers have investigated and found out that the server was unstable due to some RAID mirroring issues. The technical problem has been resolved and the server is now back up.
We apologise for the inconvenience caused.
12 August 2007, 16:15hrs
One of our Unix virtual servers in Singapore, HESPERUS, was having some technical issue. Our engineers have investigated on this matter and isolated the problem to be caused by a hardware issue. The problem has been resolved after the faulty hardware is being replaced.
We apologise for the inconvenience caused.
12 August 2007, 15:45hrs
We detected some partial routing issues affecting network connectivity to our Singapore data center facilities. Our network engineers have resolved the problem and now network connectivity has been restored.
Currently our network engineers are investigating on the exact cause of the problem and perform the necessary actions to prevent the same problem from happening in the future.
We apologise for the inconvenience caused.
29 July 2007, 08:00hrs SGT
We detected some slowness problem to certain networks due to some issues within one of our upstream provider's network. Currently we have performed some workaround by rerouting some traffic to resolve the problem temporarily. We have escalated this problem to our upstream provider and they are currently working on to resolve this problem permanently.
Update at 13:00hrs: Our upstream provider has resolved the problem and traffic has been re-routed back as per normal.
We apologise for the inconvenience caused.
27 July 2007, 13:30hrs SGT
We detected some network connectivity issues to our US partner's data center facilities, affecting the network connectivity to some of the servers hosted there. Currently network connectivity is already back to normal, and we are currently liaising with our upstream provider to find out the exact cause of the problem.
We apologise for the inconvenience caused.
15 July 2007, 11:00hrs SGT
One of our Windows virtual server in Singapore, IFRIT, is having some technical issues. Our engineers have investigated on this matter and isolated the problem to be caused by a hardware issue. The problem has been resolved after the faulty hardware is being replaced.
We apologise for the inconvenience caused.
12 July 2007, 18:00hrs SGT
We detected a short network connectivity issue within our Singapore data center facilities. Currently the network is already back up and we are still monitoring the network closely.
Our network engineers are investigating to find out the exact cause of the problem and to prevent the same problem from happening in the future. Any further updates will be posted here.
Update at 22:00hrs: Our network engineers have isolated the problem to be an internal routing issue due to a switch's problem. Preventive actions have been taken to avoid similar problems in the future. We will still monitor the network closely to ensure the problem does not happen again.
We apologise for the inconvenience caused.
19 June 2007, 06:00hrs SGT
One of our Unix VPS server in Singapore, SGVZ01, is having some technical issues. Currently our engineers are investigating to resolve the problem ASAP. Any further updates will be posted here.
Update on 16:00hrs SGT: The server was having some hardware issues. We have rebuilt the server and restored the data. The server is now back up.
We apologise for the inconvenience caused.
29 May 2007, 17:25hrs SGT
One of our Windows virtual server in Singapore, ALEXANDER, is having some technical issues. Currently our engineers are investigating to resolve the problem ASAP. Any further updates will be posted here.
Update on 18:15hrs SGT: The server is already back up. We are currently monitoring the server closely.
Update on 01 Jun 2007, 11:00hrs SGT
The server continues to face operating system and application software issue.
The server is currently down for maintenance and our engineer is currently restoring the system
from disaster recovery image.
Update on 01 Jun 2007, 13:00hrs SGT
The restored system is also facing issue. Out engineer is now attempting to reinstall back the application software.
Update on 01 Jun 2007, 15:30hrs SGT
The server is up and running with all email related services restored. However, there are still some websites issue not resolved.
Our engineers are continuing troubleshoot on the website problem.
Update on 01 Jun 2007, 20:30hrs SGT
The issue related to website ASP and .Net scripts has been resolved. All websites should be up but we are still doing
some checkings.
We apologise for the inconvenience caused.
19 May 2007, 13:10hrs SGT
We detected intermittent connectivity issues to our data center facilities in Shanghai, China, due to some network attack to one of our customers' server. Our upstream provider in China has blocked the network attack and network connectivity has been restored.
We apologise for the inconvenience caused.
19 May 2007, 05:00hrs SGT
We detected some routing issues affecting connectivity between US and certain subnets within our Singapore data center. Our upstream provider is currently investigating on this matter. In the meantime, we have performed some workaround to temporarily resolve the problem until our upstream provider resolves the problem permanently.
We apologise for the inconvenience caused.
9 May 2007, 16:15hrs SGT
We detected some intermittent connectivity issues within our Singapore data center facilities. Currently our network engineers are investigating the cause of the intermittent network issue and resolve the problem ASAP. Any further updates will be posted here.
Update on 17:00hrs: The intermittent network connectivity issue has been resolved. Currently we are monitoring the network closely.
We apologise for the inconvenience caused.
4 May 2007, 11:15hrs SGT
One of our Unix virtual servers in Singapore, ELARA, is having some technical issues. Currently our engineers are investigating to resolve the problem ASAP. Any further updates will be posted here.
Update on 11:30hrs SGT: The server is already back up, and we are monitoring the server closely to ensure its stability.
We apologise for the inconvenience caused.
26 April 2007, 17:30hrs SGT
We detected some technical problems on ALEXANDER, one of our Windows virtual servers in Singapore. The problem was due to some hardware issue on one of the hard disks, and the problem has been resolved after the hard disk is being replaced.
We apologise for the inconvenience caused.
20 April 2007, 10:40hrs SGT
We detected a new variant of Warezov virus is spreading via e-mail. The e-mails disguise themselves as security update warnings from service providers, and contain a zipped file attachments contain the worm virus itself.
Sample of the e-mail:
---cut---
Do not reply to this message
Dear Customer,
Our robot has fixed an abnormal activity from your IP address on sending e-mails.
Probably it is connected with the last epidemic of a worm which does not have patches at the moment.
We recommend you to install a firewall module and it will stop e-mail sending. Otherwise your account will be blocked until you do not eliminate malfunction.
Customer support center robot
---cut---
We advise customers to immediately delete the e-mail and the attachment if they happen to receive such e-mails. Customers are advised not to open the file attachment.
Currently we are working closely with our anti-virus vendor to ensure that the new variant of the virus is blocked.
Related articles:
We apologise for the inconvenience caused.
9 April 2007, 16:00hrs SGT
Server Level Spam Filtering and Tagging on Windows Virtual Servers
We are introducing spam filtering feature on our Windows virtual servers as an
enhancement to our email services on Windows.
This new spam filtering feature is utilizing the best open source spam fighting
solution, spamassassin
as the content filtering engine.
Mails below certain size will be sent for analysis to our central spamassassin
servers and a score
will be given to each mail. We are setting two server level score thresholds,
a low and a high.
For a mail with score above the high threshold, it would be classified as
definite spam and mail server will reject it.
For a mail with score between low and high threshold, it will be tagged as
SUSPECTED spam on the subject line.
Mails with score lower than the low threshold will be passed without alteration.
The high threshod is set at a number that a mail with that kind of spam score
would definitely be a spam and
the probability of false classification at the high score threshold is very very small.
The system only subjects incoming mails from external or non-authenticated
source for spam filtering.
If you are sending out email using your Outlook email client and using SMTP
authentication,
your email will not be subjected to spam filtering.
As spam filtering is not a 100% exact science, there are possibilites that
mails may be wrongly tagged or
rejected. If you encounter issue related to this, please log a case with our
support team and we will
see how we can help you to resolve it.
30 March 2007, SGT 12:00hrs
One of our Unix virtual servers in Singapore, ELARA, is having some technical issues. Currently our engineers are investigating to resolve the problem ASAP. Any further updates will be posted here.
Update at 12:30hrs: The server is already back up.
We apologise for the inconvenience caused.
28 March 2007, SGT 14:45hrs
One of our Unix virtual servers in Singapore, EUROPA, was hung. We have rebooted the server and performed some file system maintenance on the server, and the server is already back up.
We apologise for the inconvenience caused.
5 March 2007, SGT 16:00hrs
We detected some issues on the network connectivity between Webvisions and Starhub, one of our upstream providers. Traffic has been automatically re-routed through our other upstream providers, however customers might experience higher latency than usual. Customers using Starhub bandwidth only or customers subscribing bandwidth directly to Starhub might have some issues accessing their servers.
Currently Starhub network engineers are investigating on this matter to resolve the problem ASAP. Any further updates will be posted here.
Update on 16:55hrs: Starhub engineers reported that there's a fiber cut affecting the network connectivity between their network and their switch located in Webvisions data center. Currently works are on-going to restore the cable. Any further updates will be posted here.
Update on 18:50hrs: We detected that the network connectivity is now up, and we are now still monitoring its stability. Starhub reported that they have temporarily switch the connection to an alternative link, while waiting for the affected main link to be restored fully.
Update on 6 March 2006, 10:15hrs: The main link has been restored, and Starhub has switched back the connectivity to the main link.
We apologise for the inconvenience caused.
21 February 2007, SGT 23:00hrs
We detected some network issues affecting our data center facilities in China, particularly Shanghai and Beijing. Currently our China provider is working with their upstream providers to resolve the problem as soon as possible. Any further updates will be posted here.
Update on 22 February 2007, SGT 04:30hrs: The network connectivity has been fully restored. Currently we are waiting for a report from our China provider with regards to this incident.
Update at SGT 13:30hrs: The network connectivity to our China data center facilities (Shanghai and Beijing) is down again. Currently our China provider is working with their upstream providers to resolve the problem ASAP.
Update at SGT 14:30hrs: The network connectivity has been fully restored. Currently we are waiting for a report from our China provider with regards to this incident.
We apologise for the inconvenience caused.
9 February 2007, SGT 10:55hrs
One of our Windows virtual private server (VPS), SGWINVZ01, is having some technical problems, most probably due to some licensing issues. Currently our engineers are investigating the problem and liaising with our vendor to have the problem resolved ASAP. Any further updates will be posted here.
Update on 12:30hrs: We have performed a workaround to temporarily resolve the problem. The server is now back up and running. Currently we are liaising with our vendor for a permanent resolution to the problem.
We apologise for the inconvenience caused.
25 January 2007, SGT 09:30hrs
We detected some network issues over at our upstream provider's network in US, affecting connectivity to our servers hosted in US. We immediately escalated this matter to our US upstream provider, who investigated on this matter and resolved the network issues. At the moment, network connectivity to our servers hosted in US has been restored.
We apologise for the inconvenience caused.
24 January 2007, SGT 09:30hrs
We detected some issues with the POP e-mail service on STYX. Our engineers have restarted the e-mail services to resolve the problem. The e-mail service is now back up.
We apologise for the inconvenience caused.
5 January 2007, SGT 12:30hrs
One of our Unix virtual servers in Singapore, DEIMOS, is having some technical issues. Currently our engineers are working to get the server up ASAP. Any further updates will be posted here.
Update at 13:00hrs: The server is already back up.
Update on 8 January 2007, 09:30hrs: The server is down again. Currently our engineers are working to get the server up ASAP, and perform the necessary troubleshooting and investigations to resolve the problem permanently.
Update at 10:30hrs: Our engineers suspected that the problem might be hardware-related. We have replaced the server with a new hardware, and the server is now already back up. We are currently monitoring the server closely to see whether the hardware replacement resolves the problem permanently.
Update on 15 January 2007, 16:00hrs: The server was down again over the weekend. Currently our engineers is scheduling for a replacement of one of the hard disks, to further isolate the problem. The hard disk replacement will be done tonight, starting from around 22:0hrs Singapore time. The maintenance process will take around 15-30 minutes.
We apologise for the inconvenience caused.
27 December 2006, SGT 10:00hrs
We detected some intermittent connectivity issues, resulting in some latency and packet loss issues between Singapore data center and certain networks in US. Currently we are still liaising with our upstream providers to resolve this problem. Any further updates will be posted here.
Update at 10:40hrs: We received reports that this network problem also affects some other ISPs in Singapore. Customers in Singapore using the affected ISPs might have difficulties accessing our servers hosted in our US data center.
Update at 11:00hrs: Our upstream providers have reported that high latency to some international sites may be experienced as several submarine cables were affected due to the earthquake in Taiwan. Currently our upstream providers are working with the media/telco providers on recovery.
Update at 11:30hrs: It is now widely reported that there are major connectivity
problems between the US and Southeast Asia, Taiwan, China and Hong Kong due to
major undersea cable disruptions. Connectivity between Singapore and Japan is also affected. Currently our upstream providers there are also working with the respective media/telco providers on the recovery process.
A sample report, of many global reports, is found at the Reuters web site and on Channelnewasia.com
Update at 17:00hrs: Our upstream providers in Singapore have reported that they have optimised the traffic by re-routing some of the affected traffic to other alternative routes. Overseas customers might experience better connectivity to their servers hosted in Singapore, however some latency and packet losses to some international sites are still expected.
Update on 28 December 2006, 10:45hrs: The Taiwan earthquake and aftershocks caused cable cuts on the C2C, APCN2, APCN and SMW3 submarine cable systems. This disrupted Internet traffic between US and most of parts of Asia. Although C2C and APCN2 are designed for redundancy, re-routing of traffic is not possible due to the double failures on these two cable systems.
At the moment, our upstream providers in China and Hong Kong are still working round-the-clock on the recovery process.
Update on 29 December 2006, 10:00hrs: Our upstream providers in Hong Kong and China have managed to re-route some of the affected traffic to other alternative routes. Overseas customers might experience better connectivity to their servers hosted in Hong Kong and China compared to yesterday. However, some latency and packet losses are still expected.
We apologise for the inconvenience caused.
25 October 2006, SGT 12:00hrs
One of our Windows virtual servers in Singapore, GALAHAD, is having some problems. Currently our engineers are investigating to get the server up ASAP. Any further updates will be posted here.
Update at 12:30hrs: The server is already back up.
We apologise for the inconvenience caused.
5 October 2006, SGT 23:45hrs
We detected intermittent high latency within our Singapore data center
network facilities affecting some customers, starting from around 23:45hrs today.
Our engineers quickly investigated this issue and found out that the problem is due to a network
attack to one of our customer's server. We immediately isolated the problem and network
latency was normalized at around 00:00hrs.
We apologise for the inconvenience caused.
3 October 2006, SGT 15:15hrs
There were some power issues affecting our Malaysian data center facilities. Currently our Malaysian data center partner TMNet has performed the necessary actions to rectify the problem.
Affected customers can contact my-support@webvisions.com should they require further information with regards to this matter.
We apologise for the inconvenience caused.
22 September 2006, SGT 17:45hrs
We detected intermittent high latency within our Singapore data center
network facilities affecting some customers, starting from around 17:45hrs today.
Our engineers quickly investigated this issue and found out that the problem is due to a network
attack to one of our customer's server. We immediately isolated the problem and network
latency was normalized at around 18:00hrs.
We apologise for the inconvenience caused.
28 August 2006, SGT 10:00hrs
One of our Unix virtual servers in Singapore, MATIS, is having some technical issues. Currently our engineers are working on to resolve this problem ASAP. Any further updates will be posted here.
Update on 11:15hrs: The server is now up and running, and we are still monitoring it closely. Our engineers isolated the problem to one of its hard disks, and we might schedule an urgent maintenance tonight to replace it. Any further updates will be posted here.
We apologise for the inconvenience caused.
15 August 2006, SGT 10:30hrs
One of our Unix virtual servers in Singapore, MATIS, is having some technical issues. Currently our engineers are working on to resolve this problem ASAP. Any further updates will be posted here.
Update on 11:00hrs: Our engineers found out that it's a hard disk issue, and they have resolved the problem. The server is now up and running.
We apologise for the inconvenience caused.
24 April 2006, SGT 12:00hrs
One of our Windows virtual servers in Singapore, IFRIT, was having some technical issues. We have rebooted the server and performed some maintenance on the server to fix the problem. The server is currently back up, however we are still monitoring the server closely.
We apologise for the inconvenience caused.
7 April 2006, SGT 17:00hrs
We detected some intermittent network connectivity issue on our US upstream provider's network, affecting the network connectivity to several US virtual servers. At the moment we are liaising with our US partner to resolve the problem ASAP. Any further updates will be posted here.
Servers affected: IDA, HALLEY, FAFNIR, FENRIR
Update on 18:00hrs: Our US partner has resolved the problem, and network connectivity has been fully resolved.
We apologise for the inconvenience caused.
5 April 2006, SGT 14:40hrs
We detected some routing issues caused by bogus routing advertisements by Pacific Internet (PI) routers, affecting customers on virtual servers running PI IP addresses. We have liaised with PI to fix the routing problem. At the moment, the routing issues have been fixed and the network connectivity to the affected servers have been restored.
Servers affected: JUPITER, URANUS, PHOBOS, TETHYS, ODIN, TRITON
We apologise for the inconvenience caused.
20 March 2006, SGT 14:30hrs
One of our Unix virtual servers in Singapore, HYPERION, was having some technical issues. We have rebooted the server and performed some file system maintenance on the server to fix the problem, and the server is already back up.
We apologise for the inconvenience caused.
16 February 2006, SGT 14:40hrs
Our US upstream provider is having some intermittent network issues, affecting some of our virtual servers hosted in US. Currently we are liaising with our US upstream provider to get the problem resolved ASAP. Any further updates will be posted here.
Servers affected: IDA, HALLEY, FAFNIR, FENRIR.
Update on 17 February 2006, SGT 17:00hrs :
Our US upstream provider have already managed to isolate the exact cause of the netwrok issue to one
of the core network equipment. Presently, they are still in the midst of rectifying the problem will update
us once they have completed it.
Update on 18 February 2006, SGT 17:00hrs :
Our US upsream provider have completed their maintenance and network services are back to normal.
We apologise for the inconvenience caused.
18 January 2006, SGT 20:00hrs
One of our core router's interfaces on is flapping (going up and down), causing intermittent instability of the routing within our Singapore data center network facilities. Our network engineers have resolved the problem by rebooting the router, and network connectivity has been fully resolved since.
We apologise for the inconvenience caused.
4 January 2006, SGT 10:45hrs
We detected intermittent high latency within our Singapore data center network facilities. Our network engineers quickly investigated and isolated the problem to a faulty network equipment. We are scheduling an urgent maintenance today (Wednesday, 4 January 2006) at 12:00hrs to replace the faulty equipment.
We apologise for the inconvenience caused.
15 December 2005, SGT/MYT 12:15hrs
We detect very high latency on the connectivity within TMnet network, affecting network connectivity to our Malaysia data center facilities. At the moment, we are liaising with our provider in Malaysia, TMnet, to resolve the connectivity issue as soon as possible. Any updates will be posted here.
Update on 14:15hrs: Network connectivity has been restored. Currently we are waiting for our upstream provider's report with regards to this matter.
We apologise for the inconvenience caused.
7 December 2005, SGT 16:50hrs
One of our Unix virtual servers in Singapore, HESTIA, was hung. We have rebooted the server and performed some file system maintenance on the server, and the server is already back up.
Update on 15 December 2005, SGT 10:00hrs: The server was hung again, and it's already back up after a reboot and file system maintenance on the server. Currently our engineers are investigating the exact cause of the problem to minimise (if not prevent) the problem from happening again in the future.
We apologise for the inconvenience caused.
26 November, SGT 19:30hrs
We have isolated a minor power disturbance that affected a number of racks in our Singapore data center. This may have resulted in intermittent disruption to the services a number of hosting account users. Escalation procedures were activated and all services were restored within minutes. Currently our engineers are working with our power vendors to further investigate this problem.
Please refer to our maintenance notification site for any updates regarding this issue.
25 October 2005, SGT 01:30hrs
One of our Unix virtual server in Singapore, HIMALIA, was having some hard disk issues. Our engineers have reinstalled the operating system and restored the data from Monday early morning's backup. The server is now up since around 08:30hrs this morning.
We apologise for the inconvenience caused.
25 September 2005, SGT 09:00hrs
One of our upstream providers, Pacific Internet (PI) was having some routing issues since this morning, affecting connectivity to some of our virtual servers using PI IP addresses. Servers on our BGP-enabled IP addresses are not affected.
Update on 13:30hrs: PI has resolved the routing for local (Singapore) destinations. But the servers were still having problems accessing international destinations.
Update on 24:00hrs: Finally PI has resolved the routing problem for international destinations. The servers are now accessible both locally and internationally. We are currently waiting for a formal incident report from PI on this matter.
We apologise for the inconvenience caused.
16 September 2005, SGT 09:15hrs
One of our Unix virtual servers in Singapore, DEIMOS, is having some hardware issues. We are preparing a new hardware to resolve the problem. Any further updates will be posted here.
Update on 09:50hrs: Our engineers have prepared a new set of hardware for DEIMOS, and the server is now already back up.
We apologise for the inconvenience caused.
13 September 2005, SGT 15:55hrs
One of our Unix virtual servers in Singapore, DEIMOS, was hung. We have rebooted the server and performed some file system maintenance on the server, and the server is already back up.
We apologise for the inconvenience caused.
18 August 2005, SGT 10:30hrs
One of our Unix virtual servers in Singapore, HIMALIA, was hung. We have rebooted the server and performed some file system maintenance on the server, and the server is already back up.
We apologise for the inconvenience caused.
29 July 2005, SGT 09:00hrs
One of our virtual servers in US, IDA, is having some problems. At the moment we are still liaising with our US partner to get the server up ASAP. We will post any further updates with regards to this issue here.
Update on 10:30hrs: Our partner has rebooted the server, and our engineers have performed the necessary investigation and troubleshooting to resolve the problem. The server is now already back up.
We apologise for the inconvenience caused.
25 July 2005, SGT 11:40hrs
We detected high CPU utilisation issue on one of our core routers, and would need to perform an urgent network maintenance to resolve the problem. The high CPU utilisation issue is fixed after the maintenance.
We apologise for the inconvenience caused.
20 July 2005, SGT 11:45hrs
We detected some routing issues on one of our core routers, and we have immediately rebooted the router to resolve the problem. Traffic was automatically re-routed to the other router after 3-5 minutes, and network connectivity was fully restored after the router is rebooted.
We apologise for the inconvenience caused.
18 July 2005, SGT 17:30hrs
One of our Unix virtual servers in Singapore, RHEA, is having some problems. The server is unable to boot-up due to some hard disk issues. At the moment, our engineers are
still working on to restore the server.
Update on 20:00hrs: Our engineers have restored the server from our DR image backup and the server is now already back up.
We apologise for the inconvenience caused.
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